Privacy Policy

1. Who Are We?

Medium Rachella is a sole proprietorship registered in the Netherlands, operating under the trade name Paragnostlijn. We offer spiritual consultations, energetic healing, and business coaching services.

Contact: info@mediumrachella.com · +31 6 29829528 · Netherlands

2. Data We Collect

We collect the following personal data when you use our website or services:

• Name and contact details (email address, phone number) — provided via the contact form.
• Message content — the text you submit through our contact form.
• Session notes — written notes made during or after a consultation or healing session.
• Call recordings — audio recordings of consultation sessions, where applicable and with your consent.
• Usage data — anonymised analytics data collected via tools such as Google Analytics or Meta Pixel (e.g. pages visited, session duration, device type).
• Cookie data — see our cookie section below.

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To respond to your enquiry submitted via the contact form.
• To deliver and follow up on booked consultations, healing sessions, or coaching services.
• To keep session notes that support the continuity and quality of your service.
• To send a confirmation email after you submit the contact form.
• To analyse website usage and improve our online presence (analytics).
• To comply with legal obligations.

4. Legal Basis for Processing

We process your data on the following legal grounds under the GDPR:

Consent — for analytics cookies, marketing tools, and session recordings. You may withdraw consent at any time.

Contract — to fulfil the services you have requested.

Legitimate interest — to improve the quality of our services and website.

5. Cookies & Analytics

Our website uses cookies and similar tracking technologies. These include:

Functional cookies — essential for the website to work properly (no consent required).

Analytics cookies — we use Google Analytics to understand how visitors use our site. This data is anonymised where possible.

Marketing cookies — we may use Meta Pixel (Facebook/Instagram) to measure the effectiveness of advertising campaigns.

You can manage or withdraw cookie consent at any time via your browser settings. Disabling analytics or marketing cookies will not affect your ability to use the website.

6. Session Recordings & Notes

With your explicit consent, consultation sessions may be audio-recorded. Recordings are stored securely and are only accessible to Medium Rachella.

Written session notes may also be kept to support the quality and continuity of your sessions. These notes are treated as confidential and are never shared with third parties.

You may request deletion of your recordings or notes at any time by contacting us.

7. Data Sharing

We do not sell your personal data. We may share your data with the following trusted parties only where strictly necessary:

Email and hosting providers (e.g. TransIP) — to deliver emails and host the website.

Analytics providers (e.g. Google Analytics, Meta) — for anonymised website analytics.

We require all third parties to respect the security of your data and to treat it in accordance with the law.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

Contact form data: up to 12 months after your last contact.

Session notes and recordings: up to 2 years, or deleted sooner upon your request.

Analytics data: as per the retention settings of the respective analytics provider.

After the retention period, data is securely deleted.

9. Your Rights (GDPR)

Under the GDPR, you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure ('right to be forgotten') — request deletion of your data.
• Right to restriction of processing — request we limit how we use your data.
• Right to data portability — request your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interest.
• Right to withdraw consent — withdraw previously given consent at any time.
• To exercise any of these rights, please contact us at info@mediumrachella.com. We will respond within 30 days.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption and our email is handled via a secure SMTP connection.

11. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the date of last update shown at the top.